At Lumex, we want you to be completely satisfied with your purchase. If for any reason you’re not, we offer easy returns:
- Return Window: Items may be returned within 30 days of receipt, provided they are in original, unused condition with tags attached.
- Refunds: Refunds will be processed to the original payment method within 7-10 business days after the returned items are received and inspected.
- Exchanges: If you need to exchange an item, please contact our customer service to arrange the exchange.
- Return Shipping: Customers are responsible for return shipping costs unless the item received is defective or incorrect.
To initiate a return, please contact [email protected].